Frequently Asked Questions

Do you have a shop?

Yes, we have a Boutique in Chelmsford, Essex where you are welcome to bring your dog to view, purchase and try on our products. Our opening hours are Tuesday - Saturday 10am - 6pm.

The address is Diva Dogs, 42 New Street, Chelmsford, Essex.

Are Items Returnable?

Items are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Alternatively, Diva Dogs will issue you with a credit note. Returned goods should be returned by recorded or registered post addressed to our Boutique address as shown on this site, as we cannot be held responsible for losses on the postal system. You will be required to pay the £4.50 (UK) delivery charge to cover the postage for your replacement product(s) following an exchange.

If your item is faulty, you will be offered a full refund. If you are unhappy with the size/style, we can either offer you a full value exchange or credit note. Please note that postage costs are not refundable. Please also note that toys and seasonal items are not returnable. We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision.

Must I buy online?

No, if you prefer you can come along to our Boutique.

How quickly will I receive my order?

It is our aim to ensure that all of our products are in stock at all times. However, due to unforeseen demand and our large product range this cannot always be guaranteed. All orders (unless specified otherwise on the website) are dispatched within 1-5 days, however many orders will reach you within just a few days. If you require an item very urgently then please call to see if we can arrange this. If you have ordered more than one item that is out of stock and the rest of your order is in stock then we shall dispatch this to you in the meantime. Out of stock items should be with you within 3 weeks at the latest.

What currencies do you accept?

Diva Dogs accepts payment in UK Pounds Sterling however international customers can still shop on our site because your credit card company will provide the currency exchange automatically. The currency conversions shown on our website are purely for guidance only and the actual conversion rate may vary. We accept PayPal, Visa, Mastercard, Switch/Delta, Solo, Electron through our secure payment system. Cheques (made payable to Diva Dogs) can also be sent to our head office if you place a phone order.

Can you send me a catalogue?

Due to our vast and ever-changing product range it is not possible for us to produce a catalogue.

Do you sell wholesale/trade?

Yes we do, please visit our trade section on our web-site and complete an application.

I am not sure what size to buy?

Please see our pet size guide. Once you have measured your pet correctly you will be able to chose the correct size.