Terms and Conditions

DIVA DOGS are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.

Making A Purchase

It's easy, just browse our online shop and add the items that you wish to buy. Selecting the BUY button will add the item to your shopping basket. Once you have made your selection, you may view your order via the VIEW BASKET Button. Should you wish to remove an item click on the item image with the red cross. Once you are satisfied and ready to proceed with payment click on the 'Checkout and Pay' button, you will be asked for a few payment details to complete the order.

Diva Dogs accept payment in UK Pounds Sterling however international customers can still shop via our site as your credit card company will provide the currency exchange automatically. The currency conversions shown on our website are purely for guidance only and the actual conversion rate may vary. We accept PayPal, Visa, MasterCard, Switch/Delta, Solo, Electron through our secure payment system. Cheque's (made payable to Diva Dogs) can also be sent to our boutique if you place a phone order. We will dispatch your order as soon as your cheque is cleared.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

You will normally receive your order in 3-10 working days. International orders are generally received in approximately 14 working days.

Customs Information

You will be responsible for any customs or import duties levied once the goods reach your country.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using a secure server. Diva Dogs do not process or have access to your card details.

Contacting us

If you need to contact us, please email us using the link on the contact us page, call on 01245 49 66 44 (International +44 (0)1245 49 66 44) or write to us at:- DIVA DOGS, 42 NEW STREET, CHELMSFORD, ESSEX CM1 1PH.

Our telephone lines do get busy, so please leave a message with details of your query and we will get back to you.

Privacy Policy

DIVA DOGS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We will refund your money to the value of the goods returned, provided all goods are returned in the same condition - unworn, unsoiled, with labels and tags intact and in original packaging.

If any items are returned and no exchange is required, whilst in most circumstances, the customer will be refunded in full for total cost of goods, postage cannot be refunded.

Please contact us by phone or email within 7 days from purchase to let us know why you are returning goods. Returned goods should be returned by recorded or registered post addressed to our Boutique address as shown on this site. We cannot be held responsible for losses in the postal system.

Unless the product is faulty, delivery and return charges are non-refundable and will be the responsibility of the customer.

See also: Trade terms and conditions.