The product doesn't fit, its no longer required or it was ordered by mistake:

If you wish to return a product that isn't faulty you must notify us within 7 days of receipt of your order.

Step 1. Complete our returns form found below.

Step 2. If within 7 days we will be pleased to exchange the item(s) for you. Products should be returned in "as new" and unused condition.

Step 3. If you require an exchange you will be required to pay an additional delivery charge of £4.50 (UK mainland) and £6.40 (outside UK) via a cheque or postal order (payable to Diva Dogs) this should be sent with your returned item(s) to cover the dispatch costs of your replacement item(s).

Please ensure that you include your order details such as name, address and telephone number and the alternative item that is required including size and colour if applicable, your original sales invoice MUST be included with your item(s).

Step 4. Send your return to 42 New Street, Chelmsford, Essex, CM1 1PH and ensure you obtain proof of posting.

Please note that if items are returned without payment to cover the cost of the return P&P or suitable information is not included with your returned item(s) Diva Dogs will not follow up this issue it is your responsibilty to send payment and include ALL details. We cannot exchange products and re-dispatch if we do not have your details. It is your responsibility to advise us. We will hold your goods for 4 weeks to allow you to arrange collection of your items if they are returned outside of the 7 day return period.

The product is faulty or not as described:

In the unlikely event that your not completely satisfied with your order, please complete our returns form within 7 days of receipt using the form below.

Please note that if items are returned without suitable information Diva Dogs will not follow up this issue it is your responsibilty to include ALL details. We cannot exchange or refund products and re-dispatch if we do not have your details.

Step 1. Complete our returns form found below.

Step 2. Please ensure that you include your order details such as name, address, telephone number and your original sales invoice MUST be included with your item(s).

Step 3. Send your return to 42 New Street, Chelmsford, Essex, CM1 1PH and ensure you obtain proof of posting.

Your statutory rights are not affected.

Refunds are processed within 30 days once returned goods are received and in same condition as sent. Please do not contact our boutique we regret that our staff cannot deal with refunds or online enquiries. Please email enquiries@divadogs.co.uk for information regarding any of the above.

If you wish to return a product that isn't faulty you must notify us within 7 days of receipt of your order.